How do I login to renew my troop?
Go to the "Member Profile" link on the yellow
“MyGS” link. Log in using the email address where you receive other GS
notifications. If you don’t remember your password, click on the “Forgot Your Password” link. Once you’re logged
in, go to the “Troops” tab. If you have multiple troops, there will be
a drop down menu to view each troop. If you need assistance, please
contact our Customer Care at email@example.com
What does the “Status” column mean on my roster?
“Status” column will tell you if a membership is current or not.
- “Current” means the membership is active for that year
- “Time to Renew” means the member does not have a
membership for that year.
- “In Progress” may mean that the
parent has started the membership process but has not yet finished
it. For adults that have selected a volunteer role, it can also mean
that their background screening is being processed.
- “Payment Pending” means the member has not completed the
- “Inactive” means that that member is no longer in
Q: What if a girl is not returning next year? Or I’m not sure if
she is returning yet?
A: The “Renewal Choice” column
options are “Renew”, “Do Not Renew”, and “I’ll Decide Later.” You must
choose an option in order to continue. If you are unsure, press “I’ll
Decide Later.” Pressing “Do Not Renew” will remove the girl’s registration.
Q: If I start the renewal process but don’t finish it, can I go
A: Yes! When you log back into your account,
you should receive a prompt asking if you would like to continue or
start over. Please keep in mind that if you start the renewal process
but don’t pay, the parent will not be able to renew his or her
daughter for 6 days. If you don’t renew within 6 days, you will have
to restart the process.
Q: What happens after I renew the troop?
A: You will
receive an itemized email receipt. The parent of each girl will also
receive renewal notification email(s), and the email will also ask the
parent to update contact information if needed.
Q: How do I update my personal contact information?
Click on the “Family Profile” tab to update your family’s contact information.
Q: How do I use the “Add a New Member” feature?
you would like to add a member to your troop, make sure you are on
your “Troops” page. If you try to add a member to your troop while you
are on the “Membership” page, you will be adding them to your family
household instead of the troop! This feature is best used to add an
adult to your troop, usually a parent of one of the girl members. If
you would like to open up your troop to new girls, the best way to do
this is to display your troop in the online opportunity catalog
(function in membership system that populates troop opportunities).
Q: I can’t find the answer I’m looking for. What should I do?
Contact Customer Care via email at firstname.lastname@example.org or (704)731-6500.
Q: How can I help inspire others to renew or join Girl
A: At the end of the renewal process, there will
be an option to share on social media that you have renewed. Please
help us spread the word by using this new feature!