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Renew

You are more than a Girl Scout. You’re a G.I.R.L.
(Go-getter, Innovator, Risk-taker, Leader)

We believe there’s no such thing as too much. That there’s no excuse for making excuses. Our strength doesn’t come from how much we can lift but from how often we can lift ourselves back up. We are everyday optimists. Adventure seekers. Problem solvers. We are girls, troop leaders, mentors, advocates, parents, Girl Scouts. We are G.I.R.L.s (Go-getter, Innovator, Risk-taker, and Leader). We will not stop. In fact, we’re just getting started. Log into MyGS to renew today.

To learn more about renewal, check out the following videos!



 

 

How to Renew

1. LOG INTO MYGS
Log into your MyGS account via gsmembers.force.com/members/login.

  • Username: Email you use to receive Girl Scout notifications
  • Password: Click “Forgot Your Password” if necessary or contact Customer Care at (704)731-6500 or customercare@hngirlscouts.org if you need further assistance.

2. TROOPS TAB
Click on the “Troops” tab to access your troop directory and information.

3. RENEWAL CHOICE
Select the renewal choices for each member in your troop (“Renew”, “Do Not Renew”, and “I’ll Decide Later”).

  • You must choose an option in order to continue. 
  • If you are unsure, press “I’ll Decide Later.” 
  • Pressing “Do Not Renew” will remove the girl’s registration.

4. ACCEPTANCE SCREEN
Accept that you will abide by the Girl Scout Promise and Law.

5. PAYMENT
Make a payment to renew the Girl Scout Leadership Experience for the girls in your troop!

Trouble Logging into MyGS?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Contact our Customer Care team at customercare@hngirlscouts.org or (704)731-6500 for additional support.

Renewal FAQs

How do I login to renew my troop?
Go to the "Member Profile" link on the yellow “MyGS” link. Log in using the email address where you receive other GS notifications. If you don’t remember your password, click on the “Forgot Your Password” link. Once you’re logged in, go to the “Troops” tab. If you have multiple troops, there will be a drop down menu to view each troop. If you need assistance, please contact our Customer Care at customercare@hngirlscouts.org or (704)731-6500.

What does the “Status” column mean on my roster?
The “Status” column will tell you if a membership is current or not.

  • “Current” means the membership is active for that year (yay!)
  •  “Time to Renew” means the member does not have a membership for that year.
  • “In Progress” may mean that the parent has started the membership process but has not yet finished it. For adults that have selected a volunteer role, it can also mean that their background screening is being processed.
  • “Payment Pending” means the member has not completed the payment.
  • “Inactive” means that that member is no longer in your troop.

Q: What if a girl is not returning next year? Or I’m not sure if she is returning yet?
A: The “Renewal Choice” column options are “Renew”, “Do Not Renew”, and “I’ll Decide Later.” You must choose an option in order to continue. If you are unsure, press “I’ll Decide Later.” Pressing “Do Not Renew” will remove the girl’s registration.

Q: If I start the renewal process but don’t finish it, can I go back later?
A: Yes! When you log back into your account, you should receive a prompt asking if you would like to continue or start over. Please keep in mind that if you start the renewal process but don’t pay, the parent will not be able to renew his or her daughter for 6 days. If you don’t renew within 6 days, you will have to restart the process.

Q: What happens after I renew the troop?
A: You will receive an itemized email receipt. The parent of each girl will also receive renewal notification email(s), and the email will also ask the parent to update contact information if needed.

Q: How do I update my personal contact information?
A: Click on the “Family Profile” tab to update your family’s contact information.

Q: How do I use the “Add a New Member” feature?
A: If you would like to add a member to your troop, make sure you are on your “Troops” page. If you try to add a member to your troop while you are on the “Membership” page, you will be adding them to your family household instead of the troop! This feature is best used to add an adult to your troop, usually a parent of one of the girl members. If you would like to open up your troop to new girls, the best way to do this is to display your troop in the online opportunity catalog (function in membership system that populates troop opportunities). 

Q: I can’t find the answer I’m looking for. What should I do?
Contact Customer Care via email at customercare@hngirlscouts.org or (704)731-6500.

Q: How can I help inspire others to renew or join Girl Scouts?
A: At the end of the renewal process, there will be an option to share on social media that you have renewed. Please help us spread the word by using this new feature!

Membership Dues & Financial Assistance

Q: How much are Membership Dues?
A: The membership dues for the 2018-2019 year will be $32 per girl and $25 for adults. The first $25 of your membership dues goes directly to Girl Scouts of the USA to provide accident insurance for members participating in approved Girl Scout activities, program development, research, technology, services to councils, and protection of the Girl Scout brand.  The additional $7 for girl membership stays locally to support the Hornets’ Nest Council. 

Q: Why are dues increasing? What is the money being used for?
A: Nationally Girl Scouts has experienced a decline in membership since 2012.  Locally a similar trend has limited the resources of Hornet’s Nest Council.  Yet girl-focused programming and leadership development is needed more than ever as evidenced in the most recent State of Girls report.  As a girl serving non-profit organization, we strive to provide relevant and meaningful programs and experiences to today’s girls to develop tomorrow’s leaders.   To facilitate these efforts, we must cover the fundamental costs of offering the Girl Scout Leadership Experience through our programs, our camp properties and our staff that support our membership. 

With the extra funding received from the Council service fee, we will be able to sustain and develop exceptional leadership programs, utilize new technologies to improve the Girl Scout experience for girls, volunteers, and parents and maintain services for our 16,000 Girl Scout members.

Additionally, we have taken many measures to reduce operational expenses and are constantly seeking ways to develop new revenue streams to support our mission.  The Council service fee, along with other efforts to secure external funding, will help GSHNC make important investments in our programming and technology and maintain a strong financial position in order to grow and continue to deliver on our mission for future generations.

Q: Will financial assistance for membership dues be available?
A: Girl Scouts, Hornets’ Nest Council (GSHNC) does offer financial assistance for girl membership dues.  This assistance can be requested by a parent/guardian during the process of registration.  Families that request assistance during online registration will be emailed an application in order to demonstrate the need for assistance.  Priority of funding is given to first or second year Girl Scouts, regardless of Girl Scout level.  An integral part of the Girl Scout experience is to participate in Council sponsored product sales programs that will enable Girl Scout troops to be financially self-sufficient.  Since established troops are able to rely on funds raised through product sales, GSHNC will focus assistance on those girls that are just getting started in the Girl Scout program.  Financial assistance requests will be evaluated on an ongoing basis and while funds are available.  

Renewal Rewards
  • Register between April 1 and May 31st girls will receive a FREE patch!
  • $4 Rebate 
    • Receive a $4 rebate per girl* re-registered by:
    • *Girls that receive FA count towards the 70%, but are not eligible to receive $4 back