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Renew your Membership

Renew Your Membership - There's More to Explore

As a Girl Scout, there’s always more to explore. Whether she is uncovering new interests, cultivating friendships, or developing her sense of self, opportunities for new discoveries and adventures are limitless.

When you stick with Girl Scouts, you’re not just giving your girl something to do, you’re giving her someone to be. The bravest, boldest, best version of herself. The version of herself that walks with her head a bit higher and acts with confidence.

And as she grows, we’ll grow with her, guiding her through life’s ups and downs, supporting her strengths, and showing her new and exciting paths to take.

Renew your membership today and let’s continue the journey together.

Need help renewing? Check out our step-by-step guides!

FOR TROOP LEADERS


FOR PARENTS + CAREGIVERS

Additional Information

How To Renew

Coming soon!

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team can provide additional support at (704)731-6500 or customercare@hngirlscouts.org.

Renew Your Membership—You’ve Got This.

Renewal FAQs

Q: How do I login to renew my troop?
A: Go to the "Member Profile" link on the yellow “MyGS” link. Log in using the email address where you receive other GS notifications. If you don’t remember your password, click on the “Forgot Your Password” link. Once you’re logged in, go to the “Troops” tab. If you have multiple troops, there will be a drop down menu to view each troop. If you need assistance, please contact our Customer Care at customercare@hngirlscouts.org or (704)731-6500.

Q: What does the “Status” column mean on my roster?
A: The “Status” column will tell you if a membership is current or not.

  • “Current” means the membership is active for that year (yay!)
  •  “Time to Renew” means the member does not have a membership for that year.
  • “In Progress” may mean that the parent has started the membership process but has not yet finished it. For adults that have selected a volunteer role, it can also mean that their background screening is being processed.
  • “Payment Pending” means the member has not completed the payment.
  • “Inactive” means that that member is no longer in your troop.

Q: What if a girl is not returning next year? Or I’m not sure if she is returning yet?
A: The “Renewal Choice” column options are “Renew”, “Do Not Renew”, and “I’ll Decide Later.” You must choose an option in order to continue. If you are unsure, press “I’ll Decide Later.” Pressing “Do Not Renew” will remove the girl’s registration.

Q: If I start the renewal process but don’t finish it, can I go back later?
A: Yes! When you log back into your account, you should receive a prompt asking if you would like to continue or start over. Please keep in mind that if you start the renewal process but don’t pay, the parent will not be able to renew his or her daughter for 6 days. If you don’t renew within 6 days, you will have to restart the process.

Q: What happens after I renew the troop?
A: You will receive an itemized email receipt. The parent of each girl will also receive renewal notification email(s), and the email will also ask the parent to update contact information if needed.

Q: How do I update my personal contact information?
A: Click on the “Family Profile” tab to update your family’s contact information.

Q: How do I use the “Add a New Member” feature?
A: If you would like to add a member to your troop, make sure you are on your “Troops” page. If you try to add a member to your troop while you are on the “Membership” page, you will be adding them to your family household instead of the troop! This feature is best used to add an adult to your troop, usually a parent of one of the girl members. If you would like to open up your troop to new girls, the best way to do this is to display your troop in the online participation catalog (function in membership system that populates troop opportunities, previously called Opportunity Catalog). 

Q: I can’t find the answer I’m looking for. What should I do?
Contact Customer Care via email at customercare@hngirlscouts.org or (704)731-6500.

Q: How can I help inspire others to renew or join Girl Scouts?
A: At the end of the renewal process, there will be an option to share on social media that you have renewed. Please help us spread the word by using this new feature!

Membership Dues & Financial Assistance

Q: How much are Membership Dues?
A: The membership dues for the 2021-2022 year will be $35 per girl and $25 for adults. This includes $25 of membership dues and a $10 Council Service Fee. The entirety of the $25 membership dues goes directly to Girl Scouts of the USA to provide accident insurance for members participating in approved Girl Scout activities, program development, research, technology, services to councils, and protection of the Girl Scout brand.  The Council Service Fee stays local to help support program development with Girl Scouts, Hornets' Nest Council as we continue to build unique opportunities for girls.

Q: Will financial assistance for membership dues be available?
A: Girl Scouts, Hornets’ Nest Council (GSHNC) does offer financial assistance for girl membership dues. This assistance can be requested by a parent/guardian during the process of registration. Troop leaders are not able to request financial assistance on behalf of a girl. We are committed to ensuring those who need help can receive it, and have made our Financial Aid application more accessible to allow our members who require assistance to receive a full membership scholarship.

Renewal Rewards

Check back on April 15 for details on the 2021-22 Hornets' Nest Council Renewal Incentives!

Resources

Coming soon!