Q: How do I login to renew my troop?
A: Go to the "Member
Profile" link on the yellow “MyGS” link. Log in using the
email address where you receive other GS notifications. If you don’t
remember your password, click on the “Forgot
Your Password” link.
Once you’re logged in, go to the “Troops” tab. If you have multiple
troops, there will be a drop down menu to view each troop. If you need
assistance, please contact our Customer Care at customercare@hngirlscouts.org or (704)731-6500.
Q: What does the Status column mean on my roster?
A: The Status column tells you if a membership is
current or not.
-
Current means the membership is active for that year
(Yay!)
- Time to Renew means the member does not have a
membership for the upcoming year.
-
In Progress may mean that the parent has started the
membership process but has not yet finished it. For adults that have
selected a volunteer role, it can also mean that their background
screening is being processed.
-
Payment Pending means the member has not completed the
payment.
-
Inactive means that that member is no longer in your
troop.
Q: What if a girl is not returning next year? Or I’m not sure if
she is returning yet?
A: The Renewal Choice column options are Renew, Do
Not Renew, and I’ll Decide Later. You must choose an
option in order to continue. If you are unsure, press I’ll Decide
Later. Selecting Do Not Renew will remove the girl’s registration.
Q: If I start the renewal process but don’t finish it, can I go
back later?
A: Yes! When you log back into your account, you should receive
a prompt asking if you would like to continue or start over. Please
keep in mind that if you start the renewal process but don’t pay, the
parent will not be able to renew his or her daughter for 6 days. If
you don’t renew within 6 days, you will have to restart the process.
Q: What happens after I renew the troop?
A: You will receive an itemized email receipt. The parent of
each girl will also receive renewal notification email(s), and the
email will also ask the parent to update contact information if needed.
Q: How do I update my personal contact information?
A: Click on the Family Profile tab to update your family’s
contact information.
Q: How do I use the Add a New Member feature?
A: If you would like to add a member to your troop, make sure
you are on your Troops page. If you try to add a member to your troop
while you are on the Membership page, you will be adding them to your
family household instead of the troop! This feature is best used to
add an adult to your troop, usually a parent of one of the girl
members.
If you would like to open up your troop to new girls, the best way
to do this is to display your troop in the online participation
catalog (function in membership system that populates troop
opportunities, previously called Opportunity Catalog).
Q: I can’t find the answer I’m looking for. What should I do?
Contact Customer Care via email at customercare@hngirlscouts.org or (704)731-6500.
Q: How can I help inspire others to renew or join Girl Scouts?
A: At the end of the renewal process, there will be an option
to share on social media that you have renewed. Please help us spread
the word by using this new feature!
