Q: How do I login to renew my troop?
A: Go to the "Member
Profile" link on the yellow “MyGS” link. Log in using the
email address where you receive other GS notifications. If you don’t
remember your password, click on the “Forgot
Your Password” link. Once you’re logged in, go to the “Troops”
tab. If you have multiple troops, there will be a drop down menu to
view each troop. If you need assistance, please contact our Customer
Care at customercare@hngirlscouts.org or (704)731-6500.
Q: What does the “Status” column mean on my roster?
A: The “Status” column will tell you if a membership is current
or not.
- “Current” means the membership is active for that year
(yay!)
- “Time to Renew” means the member does not have a
membership for that year.
- “In Progress” may mean that the
parent has started the membership process but has not yet finished
it. For adults that have selected a volunteer role, it can also mean
that their background screening is being processed.
- “Payment Pending” means the member has not completed the
payment.
- “Inactive” means that that member is no longer in
your troop.
Q: What if a girl is not returning next year? Or I’m not sure if
she is returning yet?
A: The “Renewal Choice” column options are “Renew”, “Do Not
Renew”, and “I’ll Decide Later.” You must choose an option in order to
continue. If you are unsure, press “I’ll Decide Later.” Pressing “Do
Not Renew” will remove the girl’s registration.
Q: If I start the renewal process but don’t finish it, can I go
back later?
A: Yes! When you log back into your account, you should receive
a prompt asking if you would like to continue or start over. Please
keep in mind that if you start the renewal process but don’t pay, the
parent will not be able to renew his or her daughter for 6 days. If
you don’t renew within 6 days, you will have to restart the process.
Q: What happens after I renew the troop?
A: You will receive an itemized email receipt. The parent of
each girl will also receive renewal notification email(s), and the
email will also ask the parent to update contact information if needed.
Q: How do I update my personal contact information?
A: Click on the “Family Profile” tab to update your family’s
contact information.
Q: How do I use the “Add a New Member” feature?
A: If you would like to add a member to your troop, make sure
you are on your “Troops” page. If you try to add a member to your
troop while you are on the “Membership” page, you will be adding them
to your family household instead of the troop! This feature is best
used to add an adult to your troop, usually a parent of one of the
girl members. If you would like to open up your troop to new girls,
the best way to do this is to display your troop in the online
participation catalog (function in membership system that populates
troop opportunities, previously called Opportunity Catalog).
Q: I can’t find the answer I’m looking for. What should I do?
Contact Customer Care via email at customercare@hngirlscouts.org or (704)731-6500.
Q: How can I help inspire others to renew or join Girl Scouts?
A: At the end of the renewal process, there will be an option
to share on social media that you have renewed. Please help us spread
the word by using this new feature!
