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Volunteer Systems 2.0

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Upgrades to Girl Scouts member platforms start November 18.  GSHNC is supporting Girl Scout Volunteers and Member Households through Go-Live. The guide and links below will help ensure you have a smooth transition. 

Preparing for Girl Scouts Upcoming System Downtime

In October, we shared information about Girl Scouts upcoming system refresh and plans to debut an enhanced member account management system later this fall. It’s true! Girl Scouts is on track to pull back the curtain and Go-Live with myAccount in early December—just a short time away—and we want to make sure that our volunteer and member communities are ready!

The Member Go-Live Timeline details the schedule from now through Go-Live. While much of the downtime period is set to occur the week of Thanksgiving, a time when troops and volunteers often take a break to be with family and friends, we know that Girl Scouts and volunteers are always on the go and we want to make sure that you are aware of the downtime, it’s potential to impact your Girl Scout plans, and steps you can take before November 18th to prevent any surprises.

Please take a moment to review the important information included in this document regarding the system downtime period that will take place in November and what you can do now to prepare. As always, we’ll be here to support you every step of the way!

Starting November 18 at 11:59 PM EST, Girl Scouts will begin system-wide updates that will temporarily restrict the ability to complete many volunteer and member related tasks and pause access to:

  • Volunteer Toolkit (VTK)
  • gsLearn (volunteer online training platform)
  • myGS
  • Looker (service unit admin team reporting resource)
  • Background check completion and submission for processing
  • New membership registration/s and membership renewals
What should volunteers and members do?

Start by reviewing the Member Guide for the Upcoming System Wide Refresh which breaks down each of the platforms and processes listed above and what volunteers and members should do before November 18 (11:59 PM EST). For each of the impacted areas you will find a Readiness List showing what you can do now to ensure that everything is in order and you have what you need for any troop meetings or activities on your Girl Scout calendar during the downtime period.

In the coming weeks we will continue to share information and updates with our member and volunteer communities on a regular basis. Please watch for important reminders in future emails and council newsletters. Thank you for your patience while we work to enhance your Girl Scout member experience.

Need help? If you have any questions, please reach out to Customer Care at or (704) 731-6500 for assistance.